We aim to deliver your parcel within 2-3 days. However occasionally due to delays with the courier the parcel maybe delayed. We apologise for this, but will endevour to pursue the relevant Postal companies to make sure the delay is shortened. If you parcel has not been delivered please email us.
Once you order is placed with us, you will recieve an email with your parcel number. You can check the progress of your parcel by using the delivery company’s parcel number search facility at their web site. If you still have problems please email us at the above email address.
If after 7 working days and within 30 days of the date of delivery, you are not entirely happy with your purchase, you can return it for exchange or refund. This excludes delivery charges. Please send an email to firstname.lastname@example.org, stating the product you wish to return, the date you bought it and, if you would like to exchange, your preferred replacement product. We can advise you on a suitable replacement, if you wish. Once we have all of your details on our system, you will be issued with a returns number. This helps us to deal with your return more quickly, as we know what it is and who sent it at the time of it’s arrival to our warehouse.
Please mark the outside of your packing box with the return number, but DO NOT write on the actual product itself. Please package the products well, as we cannot be held responsible for damage caused by mis-handling. Once we have your goods, we will either ship you the replacement, or refund your card.
If you return goods, we reserve the right to charge you for the full cost of carriage to DVD Shop Online. On small orders, this should not apply, but as we sell our carriage at a loss, we can be seriously out of pocket on larger orders. For this reason, on large orders that are returned, the charges made in respect to freight can be considerably larger than the amount originally charged. As a guideline, these charges will be approximately £1 per kilogram.
This does not affect your statutory rights.
Your rights to return goods are protected under the EU Distance Selling Directive.